Our No-Code Platform Creates AI Assistants Using Existing Company Content
Albert leverages LLMs and Conversational AI to assist with Sales Enablement and the Customer Experience.
“We handle 10-15 RFPs on a monthly basis. And as you know, answering the technical questions are time intensive. Although we have already answered them 100 times over, it takes 10-14 hours to manually complete each RFP. One of the great attributes about the RFP Advisor is that we were able to give NOHOLD the information in a mixed content of brochures, past responses, website and feature lists. ICON is using the AI-based RFP Advisor and we will also extend it to our dealer partners, which will allow us to increase the amount of RFPs we can complete.”
“We have a team that is training the AI engine with all of the sales data that we have vetted. Our sales reps are able to very easily ask the bot a question and get an answer almost instantly. Sales Assist saves tons of time and energy. It allows employees to focus more on providing great customer success, and an outstanding customer experience with offering approved products and quotes, quickly.”
“The AI Sales Enablement technology that NOHOLD provides, can reduce time which translates to money and efficiencies to an organization. We all have opportunities to respond to RFPs and understand the effort it takes an organization to respond. This tool will provide output back to your organization once the RFP is loaded into the tool, in a timely manner so your SME’s can review and determine next steps. It eliminates “recreating the wheel” every time you respond to client RFPs.”
Why Should an AI Assistant Be Your Next Hire?
Artificial Intelligence is an incredibly flexible tool that allows businesses to do more with less.
- Like ChatGPT but specifically trained on your company’s content
- Does not replace humans, it empowers your team
- Never misses a day of work
- Is available 24/7/365
- Automatically answers calls, emails and chats
- Reduces training time, helps manage churn and spikes in business demand
- Retains institutional knowledge through generations of employees
With Sales Enablement and Customer Experience AI, Clients Achieve:
636%
Average ROI for Clients
4 M
Automated Interactions a Month
45%
Reduction in Contacts in 3 Months
57%
Of Emails Managed Automatically
7,000
Stores with AI Assistants Helping Customers Shop
We Facilitate the Creation of AI Assistants for Small to Large Businesses
Sales Enablement Applications
Businesses leverage our no-code AI platform to swiftly create customer and employee facing sale enablement applications that boost efficiency and increase sales. Here are some proven use cases:
Sales Assist
AI Assistants that increases sales by supporting salespeople making them more efficient and knowledgeable.
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This AI Assistant is used as a sidekick for salespeople to help recall knowledge and share pertinent information with customers. Sales Assist is typically connected with CRMs, like Salesforce.
Sales Advisor
AI Assistants increase sales online and in-store while capturing qualified leads.
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This customer-facing AI Assistant will help shoppers discover products, qualify leads and captures the Voice of the Customer (VoC). Sales Advisor is typically incorporated with eCommerce store, reseller sites, QR codes and apps.
Autoresponder for RFPs
With an AI Assistant you can finish RFPs 80% faster and answer 100 questions in about 10 minutes.
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This employee-facing AI Assistant will automatically respond to RFPs and produce a word document with approved responses. Then a salesperson reviews the responses.
Customer Experience Applications
The Albert AI platform allows businesses to support customers and agents quickly and consistently without a programmer or engineer. These customer experience applications boost productivity and reduce costs. Here are some proven use cases:
Agent Assist
Utilize Conversational AI to reduce Average Handle Time (AHT) and improve First Contact Resolution (FCR).
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This AI Assistant supports agents by quickly locating solutions from multiple sources. Typically integrated with help desks and knowledge repositories.
CX Assistant
Conversational AI to reduce contacts to the call center by about 45% and improve the Customer Experience (CX).
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Supports customers by answering questions with options for escalation. Typically placed on company website, live chat, phone systems, and is used to automate email responses, etc.
Virtual Tutor
Use an AI Assistant to reduce training time and retain knowledge through generations of employees.
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Add training manuals and guides to an AI Assistant, so trainees can ask questions and get answers quickly. The AI Assistant can be repurposed for different cycles of trainees, and it can be updated quickly with new information.
How to Create an Albert on the No-Code Platform
Here are the steps it takes to build your AI Assistant.
01
Select TEACH ALBERT and upload your content (doc, html, pdf, xlsx).
02
PAUSE and give Albert a few minutes to learn the content.
03
Go to STYLE ALBERT and apply company branding to the User Interface.
04
Copy the ALBERT LINK and add it to your site, apps, etc.
User Behavior Metrics
The Albert platform captures end user interaction data to provide insight on common issues and usage. Businesses leverage the Voice of the Customer (VoC) to improve processes, products and marketing.
Our AI Assistants are Compliant and Secure
Albert maintains the following security compliance standards and best practices:
- SOC 2, Type II performed annually
- HIPAA Compliance reviewed annually
- PCI Compliance
- Full network penetration testing performed annually
- Vulnerability scanning performed daily
- Web application scanning performed monthly
- Intrusion detection and prevention performed in real time
Subscription
Pricing
Albert Starter
Everything you need to start using AI Assistant technology.
$499 per month
✓
One Albert AI Assistant
✓
Up to 6,000 replies
✓
250 megabytes of storage
✓
Customizable UI
✓
Metrics
✓
Amazon Alexa and Google Assistant compatible*
* If interested, integration with other systems is possible for additional payment. We can create APIs to connect your AI Assistant to other systems simultaneously.